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SDLN office hours are from 7:00 AM to 5:00 PM MST Monday through Friday except holidays. Located on the lower level of the E.Y. Berry Library on the BHSU campus,
We are committed to help solve your problems, if you have any issues that need our direct
attention, please call us at 605-642-6264 (local) or 1-800-245-5690 (toll-free) or use the link
below to submit a Support Request. To contact us after hours or for emergency purposes, please
call 605-641-3810.
Support: SDLN Support Request
Back Row Left to Right:
Glenn Kerins, Randy Parks, Warren Wilson, Lucas Bialorucki, Andy Erion
Front Row Left to Right:
Sean Crooks, Nichole Golinvaux, Krystal Christensen-Wiederrich, Nina Mentzel
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Exlibris Products |
Other Duties |
All
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Aleph
Unix basics |
Help desk ("how to", "not working"...) |
Warren Wilson
Executive Director
(half time) |
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SDLN Admin
Budgets, Payables, Fees
Communication with EC, AC, other entities |
Nina Mentzel
Instructional Librarian |
Aleph Course Development
Web-based training course development
Training
Training Documentation
Aleph Tables
Aleph Overall (modules: Circ/CR, ACQ/SER, CAT, ILL, OPAC)
Metalib & SFX Support |
SDLN Support Site
Electronic Resoruce course development
AquaBrowser
Webex
Training Calendar
Liaison to Membership |
Randy Parks
Senior Programmer/Analyst
(half time)
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Aleph client software (install, setup, etc.)
Aleph Tables
Create ADMs on server, start tables
Aleph Overall (modules: CIRC, ACQ, SER, EDI, CR, self check) |
SDLN Support Site
WebEx |
Sean Crooks
Systems Software Specialist |
Aleph Server Administration
Aleph Server Backups
Oracle Administration
Aleph Overall (modules: CIRC) |
SDLN Support Site
HP & Sun Hardware Administration
Windows Administration, IIS
Exchange Administration, list servs, PURL
Server Backups
Security (firewall, IDS, antivirus)
Network (routers, switches, LAN, WAN)
Domain Name Service (DNS)
Licensed DB Authentication
Digitization Administration - CONTENTdm |
Lucas Bialorucki
Webmaster/Analyst |
SFX Setup and Maintenance
MetaLib Setup and Maintenance
Aleph Web OPAC customizations and support
Primo Central Index Administration
Aleph Overall (modules: OPAC, ILL, CIRC, CR) |
SDLN Support Site
Webmaster, maintenance of www.sdln.net
Desktop Support
Graphics, Publications
Print server and printer support
Web hosting support and Administration
Web Programming
AquaBrowser
Windows Administration, IIS, Print, Ghost
Unix Administration |
Andy Erion
Senior Programmer/Analyst |
Aleph Reports
Patron record loads
Oracle Databse Queries and Report
Aleph Overall (modules: CIRC, CAT, CR) |
Custom Reports
Advanced Report Tool
AquaBrowser support and exports
Online Library Information Portal
Programming |
Glenn Kerins
Programmer/Analyst |
Patron Loads / Deletes
Aleph Reports
Record Loads (OCLC, Marcive, LC)
Aleph Overall (modules: Circ, CAT) |
SDLN Support Site
Custom and Advanced Reporting
Unix Support
Oracle Database Queries / Reports
Scripting
Desktop Support
Programming |
Nichole Golinvaux
Administrative Assistant
(half time) |
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Office Administration
Invoicing and Receivables |
Krystal Christensen-Wiederrich
Student Intern |
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Aleph General Support
SDLN Knowlege Base
Special Projects as assigned |
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